Support

Subscriptions are managed through the Apple App Store or Google Play, not within the Noted app itself. Please follow the path for your platform:

• iOS — Settings → tap your name → Subscriptions → Noted → Cancel Subscription
• Android — Google Play → profile icon → Payments & subscriptions → Subscriptions → Noted → Cancel subscription

Cancel any time before the next renewal date to avoid further charges. You'll continue to have full access until the end of your current billing period.

All payments are processed by Apple or Google, so refunds must be requested through them directly. We don't have the ability to issue refunds on your behalf.

• Apple — Visit reportaproblem.apple.com
• Google — In Google Play, find the transaction in your purchase history and tap "Request a refund"

For exceptional cases (duplicate charges, payment errors), email us — we'll do what we can to help.

Noted syncs automatically across any device signed in with the same account. If sync isn't working, please check:

1. Both devices are signed in with the same social account (Google / Apple / Kakao)
2. Your network connection is active
3. Fully close and reopen the app
4. If sync still fails, sign out and sign in again

If the issue persists, email us with your device OS version and app version.

Noted uses Anthropic's Claude API to summarize your tasting notes and reveal patterns in your palate. A few important details:

• Your note content is never used to train AI models (per Anthropic's API terms).
• Only the minimum text required is sent — no personal identifiers are included.
• You can disable AI features anytime under Settings → AI Features.

For full details, see our Privacy Policy.

You can delete your account and all associated data directly from within the app:

1. Open the app → Settings → Account → Delete Account
2. Confirm the action. All notes and images are deleted immediately.
3. System backups are permanently purged after 30 days.

If you can't access the app, email us from the address used to register, and we'll process the deletion for you.

On some devices, long wine names or tasting notes may overflow the card layout. Try the following:

• Shorten the note body to under 100 characters and re-share
• Switch to a different card template and try again
• Make sure you're on the latest app version (check your store for updates)

If a specific note keeps clipping, send us a screenshot and we'll fix the template.

Email notedsupport.darkened887@aleeas.com with the following so we can fix it quickly:

• Device model and OS version
• Noted app version (Settings → bottom of the About screen)
• Screenshot of the affected screen
• Steps to reproduce (1, 2, 3 …)